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Cultivate Intercultural Heart

Cultivate Intercultural Heart

Regardless of who they are communicating with, or in what situation, the best intercultural communicators have a heartfelt desire to build a bridge to their listeners. That is, they are always open to meeting the concerns of others. This is a habit with an emotional element that crosses cultures. Perhaps you already know how to build such bridges. But if…read more →

Listen with Intercultural Ears and See with Intercultural Eyes

Listen with Intercultural Ears and See with Intercultural Eyes

Did you know that you listen with cultural ears and see with cultural eyes? What I mean by that is that how you interpret what is being said or written has been culturally conditioned. When listening and seeing you not only decipher the meaning of the words but you also interpret the tone of voice, body language and sentence form….read more →

Do You Adapt First Within Your Intercultural Context?

Do You Adapt First Within Your Intercultural Context?

Do you adapt first within your intercultural context? If you do — bravo! That means you don’t a keep a who-should-adapt-to-who-first score card. You also know how to adapt to another culture’s customs and values, such as how to express politeness. However, are you able to adapt how you speak and listen when using English as a second language with…read more →

Take More Intercultural Communication Risks

Take More Intercultural Communication Risks

Taking risks of any kind is uncomfortable for many people. Speaking a foreign language, adapting to understanding different accents and styles of speaking, as well as not knowing what is appropriate to say, and what is taboo, can cause you to doubt yourself. Within intercultural business contexts you can begin to lose confidence in your ability to communicate well. Accept…read more →

The Conversational Model of Management: Shaping a Better Future Together

The Conversational Model of Management: Shaping a Better Future Together

Managers need to communicate as effectively as possible. This is especially true within intercultural business environments in which the need to communicate quickly, and navigate the countless intercultural communication unknowns, is leading many managers to question their communication skills. Clients often express such doubts to me. They wonder whether how they learned to communicate in the past in their own…read more →

Improve How You Speak English in Just 10 Minutes a Day

Improve How You Speak English in Just 10 Minutes a Day

If you were trying to improve your performance in sports, dance or music, would you simply read about how to improve them? Of course not. Instead, you would hit tennis balls or practice tango steps or play piano scales over and over again, day after day. But if you want to improve how you speak English as a foreign language,…read more →

The Magic of Language Crosses Cultures

Some of my clients make great leaps in expanding their intercultural communication skills in English as a second language. They often tell me that they could not have imagined before working with me that being an effective intercultural communicator was as straightforward as it has turned out to be. The speed and ease with which communication improvement can take place…read more →

Seven Habits of Highly Effective Intercultural Communicators

In an increasingly interconnected world, intercultural communication skills are more important than ever. Many of us are finding ourselves conducting business with people from a variety of cultures. Such contexts require the creation of new communication practices that go beyond simply the mastery of whatever language we are using. I’ve identified seven communication habits of highly effective intercultural communicators, drawn…read more →

Are You Too Old to Expand Your Intercultural Communication Skills?

Are You Too Old to Expand Your Intercultural Communication Skills?

Have you been working in an intercultural context now for several years? Do you consider yourself a “senior” and believe that there is really not much more you can learn, with the result that you have stopped trying? The “seniors” I meet in my work may not be senior in years but they are old in their attitude to change;…read more →

Intercultural Communication Challenges in the Hospitality Industry

Intercultural Communication Challenges in the Hospitality Industry

The hospitality industry places emphasis  on instructing employees how to consistently interact with customers in a way that reflects the brand of an establishment. Sometimes the background for this can come from vision or mission statements, such as that of Hilton Worldwide, which is “To fill the earth with the light and warmth of hospitality.” No less than that. More…read more →

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